Operational Saturation
Emergency rooms and in-person care centers receive a high volume of low-complexity consultations, creating delays, operational overload, and reduced accessibility to the healthcare system.
More efficient medical care
A regional platform designed to democratize access to healthcare, deliver agile medical resolution, and efficiently support payers, companies, and health systems.
10 years
of digital health experience
10M
users across the region
26
countries covered
1 minute
average waiting time
We lead access to healthcare across the region.
We combine our own medical operation, scalable technology, and regional experience to deliver reliable, efficient, large-scale virtual care.
Regional presence, our own medical operation, and proven scale.
A network prepared to support virtual care models across multiple markets, languages, and service contexts.
10 yearsof experience
10 millionusers
5 millionconsultations
500in-house doctors
26countries
3languages
1minute average waiting time
The system needs faster resolution, less friction, and better cost control.
Low-complexity consultations overload in-person channels, increase costs, and degrade the member experience.
Cost Sustainability
Resolving cases in person when they can be handled virtually increases operational and care delivery costs.
Specialist Delays
The traditional model can significantly extend access times to medical specialties, limiting timely and efficient care.
A simple digital medical experience for patients and a powerful one for operations.
The platform centralizes access, video consultations, appointment management, e-prescriptions, digital medical records, AI-based health assistants, support, and follow-up, integrating the full care experience into one agile environment available 24/7, 365 days a year.
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Easy and Secure Access
An intuitive platform accessible from mobile devices and web browsers.
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E-Prescription
Fast, secure digital prescriptions with regional coverage.
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Immediate Communication
Direct contact with the medical team, without unnecessary waiting times.
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Digital Medical Record
A centralized clinical record that provides continuity, traceability, and context for every consultation.
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24/7 Support
Online technical support available 24/7, 365 days a year.
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AI Health Assistant
Intelligent tools to guide, support, and optimize care workflows.
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Comprehensive Appointment Management
Our own appointment system to manage schedules and enable patient self-service, with optional integration to external scheduling systems for virtual consultations.
Services designed to expand access and improve care continuity.
From immediate on-demand care to occupational health and chronic patient follow-up, with specialties for different care needs.
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Immediate On-Demand Care
Care in under one minute, without intermediaries, to quickly resolve low-complexity consultations.
- check_circleConsultations available 24 hours a day, every day.
- check_circleVideo consultations with our own medical team.
- check_circleDigital medical record and medical documentation.
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Chronic Patients
Remote follow-up, care continuity, and periodic monitoring for cases that require closer support.
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Mental Health
Access to professionals and virtual follow-up for psychological support and emotional wellbeing.
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Occupational Health
Digital medical care for the workplace, with agile workflows to support teams and sustain operational continuity.
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Travel Assistance
Virtual medical care for travelers, with multilingual coverage and permanent availability.
Available Specialties
Broad specialty coverage to resolve immediate and scheduled consultations from one digital experience.
General Medicine
Pediatrics
Gynecology/Obstetrics
Dermatology
Cardiology
Endocrinology
Gastroenterology
Nutrition
Diabetes
Urology
Traumatology
Mental Health
A flexible platform that supports implementation and business profitability.
We adapt to each client’s operational, technological, and medical needs to sustain a simple and effective experience.
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Flexibility and Scalability
Capacity to grow with demand and adapt to different business models.
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Flexible Integration
Connection with websites, mobile applications, or existing internal systems.
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Medical Quality
In-house medical staff with extensive experience in virtual care.
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White Label
A customizable experience with each client’s own identity, integrated into their ecosystem without losing operational robustness.
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Mixed Care Model
Operate with our medical team, with medical professionals from the payer, or with both within the same care model.
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High Resolution Rate
More than 92% resolution without the need for referral.
A dual value proposition: it optimizes operations and transforms the patient experience.
The impact is reflected in greater efficiency, control, and cost optimization for the payer, and in a better patient experience based on accessibility, convenience, immediacy, and resolution.
Payers and Companies
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Operational Efficiency
Reduced in-person referrals and optimized care workflows.
Control and Visibility
Real-time dashboards, operational metrics, and service utilization reports.
Cost Optimization
Reduced care costs through early digital medical resolution.
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Patients
Immediacy
Access to medical care in under one minute, without intermediaries or delays.
Access to Specialists
Appointment availability and agile access to multiple medical specialties.
Convenience and Experience
Care from anywhere, avoiding travel and waiting times.
Technical Deep Dive
Platform architecture, integrations, and security.
A complementary presentation for technical teams, covering infrastructure, APIs, availability, traceability, and compliance.