Technical and Functional Presentation

Telemedicine Service

Infrastructure, security, integrations, and functional capabilities for healthcare payers.

SYSTEM.STATUS: ONLINE
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99.9%
Availability

Audited Platform

Security validated by external audits, data encryption, and access controls for healthcare environments.

Secure
Enterprise Solutions

Benefits for Healthcare Payers.

A scalable, secure telemedicine service that is simple to integrate into existing healthcare ecosystems.

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Minimal Waiting Times

Routing algorithms connect patients immediately with specialists available 24/7.

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Immediate Scalability

Cloud architecture for load peaks during critical events without degradation.

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Real-Time Information

Custom dashboards with visibility into operational metrics and consultations in real time.

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Simple Integration

RESTful API and SDKs for iOS, Android, and Web platforms.

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Complete Traceability

Complete traceability of patient events through Amplitude, enabling real-time monitoring of interactions, flows, and behaviors for greater operational and analytical visibility.

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Enterprise-Ready Architecture

High availability, disaster recovery, and compliance with health data regulations.

99.9%Availability SLA
AES/TLSEncryption in transit and at rest
Enterprise Architecture

Functional capabilities for complex medical workflows.

The platform handles on-demand care, multiple specialties, video consultations, digital prescriptions, and operational auditing.

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On-Demand Care

Our architecture auto-scales to handle sudden increases in requests, with immediate connection to available providers.

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Broad Specialty Coverage

General Medicine
Gynecology
Pediatrics
Cardiology
Endocrinology
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Video Consultation Management

High-definition, low-latency WebRTC infrastructure.

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Digital Prescriptions

E-prescriptions with verifiable digital signatures and pharmacy connectivity.

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Scheduled Appointments

Comprehensive appointment management by specialty, with patient self-service, internal medical operation, and integration with external scheduling systems to connect in-person and virtual consultations.

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White Label

Visual customization of the platform with your own identity, while keeping Calling the Doctor’s infrastructure and operation.

Cloud Infrastructure

Enterprise-grade architecture for critical medical care.

An implementation designed for horizontal scalability, high availability, and zero downtime in telemedicine environments.

Client Access Layer
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Web Platform

Angular-built PWA for fast access from modern browsers.

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Mobile Applications

Hybrid applications with Capacitor for iOS and Android.

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Compute and Logic Layer
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Node.js + Sails.js

Central API and dockerized business logic for consistent deployments.

Dockerized
Active
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AWS EC2 Instances

Elastic cloud compute prepared for horizontal scalability.

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WebRTC Services

Real-time video and audio with low latency for video consultations.

Low Latency
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MongoDB Atlas

Managed database with built-in replication and high availability.

  • check_circle Replica sets configured
  • check_circle Automated backups
  • check_circle Storage compatible with digital health
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CI/CD Pipeline

Automated testing, build, and deployment flow.

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Medical Ecosystem

Integrations for a real-time connected operation.

Token services, webhooks, and validators connect the platform with medical systems, pharmacies, and administrative workflows.

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Token Services

Secure and fluid authentication for patients through tokenization.
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Real-Time Webhooks

Instant synchronization for live events and updates.
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ReNaPDiS

Platform approved as an electronic prescription system by ReNaPDiS number 9. We comply with all regulations issued by the Ministry of Health of the Argentine Republic.

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Validators

We are integrated with the leading validation systems and electronic prescription repositories.

Farmalink Preserfar Admifarm
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Medical Procedure Codes

Standardized medical orders according to the national procedure code catalog.

Technical Documentation

Integration guides, API documentation, and resources to connect existing systems.

View Documentation
Enterprise Grade

Security and compliance for sensitive patient data.

Protection with identity management, encryption, external audits, and high availability for critical telemedicine services.

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Auth0 Identity Management

Robust management for patients and doctors, multifactor authentication, strict password policies, and secure session handling to prevent unauthorized access.

MFA OAuth 2.0 SSO Integration
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Audited by Cinta Infinita

Periodic external audits, penetration testing, and code review to ensure high security and resilience standards. Security level: High

Q4 2025 - Approved
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HTTPS / SSL-TLS

Encryption for all data in transit with TLS certificates.

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Automatic Backups

Redundant backups and disaster recovery.

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Secure Calls

Vonage/TokBox infrastructure for encrypted video consultations.

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Filtering and Tokenization

Network access control and tokenization of sensitive data.

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High-Availability Architecture

99.9% uptime SLA for critical telemedicine services.