A doctor on your phone.

Sign up and start using Calling the Doctor. If your health plan, social security, employer or insurer gives you access, consultations are free of charge.

How it works

How does Calling the Doctor work?

Reach a healthcare professional quickly and easily.

Choose a specialty
Choose the specialty you need and tell us the reason for your consultation and your medical history, if any.
Have your consultation
After you enter your information, a doctor answers your call right away. When it ends, they record the consultation in your electronic health record (EHR).
Get your prescription by email
If needed, you’ll receive the prescription or medical instructions the doctor considers appropriate.

When to use it

When can I use Calling the Doctor?

Yes, for things like

Colds
Sinusitis
Flu
Low-complexity pediatric issues

No, in cases like

Hemorrhage or significant bleeding
Poisoning
Moderate to severe burns
Chest pain or pressure

Calling the Doctor is not a medical emergency service. In an emergency, call your local emergency number immediately (in Argentina, 107, available 24 hours a day).

Benefits

What you gain with a video consultation.

Avoid unnecessary in-person visits
Supports early diagnosis
Saves you money, waiting time and travel
Get a second medical opinion
Avoid self-medication

What’s included

All from the app.

01
24/7 video consultations

On-demand care 24 hours a day, 7 days a week, 365 days a year, from the app or the web.
02
Prescriptions, orders and certificates

Digital prescriptions, test orders and medical certificates.
03
Multiple specialties

Top-tier professionals from renowned healthcare institutions.

FAQ

Our patients’ most common questions.

Do I have to pay to access the service?

If your health plan, social security, employer or insurer tells you that you have access to the service and gives you a reference number, you can sign in and call doctors at no cost.

Do I need WiFi to use the service?

The minimum required connection is 4G/LTE or a high-speed WiFi connection.

Can I call a pediatrician for my child?

If you access the service through a health plan or social security, you must always call using the pediatric patient’s user account. If you access it through an insurer, the account holder can call and consult about their child.

What kind of consultations can I have?

Only low-complexity and primary-care consultations.

I have a problem with the medication I was prescribed, or it isn’t what I expected.

Contact a professional of the same specialty again and explain what happened so they can issue a new, appropriate prescription.

I can’t reach a professional.

Our doctors usually answer in under two minutes. At times of high demand the wait may be longer: please call without hanging up and be patient (in those cases, wait up to 15 minutes). There are doctors available 24 hours a day waiting for your consultation.

See all FAQs →