Frequently asked questions.

If your health plan, social security, employer or insurer tells you that you have access to the service and gives you a reference number, you can sign in and call doctors at no cost.

Every Calling the Doctor professional is a qualified doctor trained to answer consultations in their specialty. Whoever sees you will give you the best service.

All Calling the Doctor doctors are trained to answer consultations in their specialty. If for some reason you need to talk to a specific doctor, you’ll have to wait until they are available. You can check your favorite doctor’s availability in the "Doctors" section.

If the conversation exceeds 7 (seven) minutes, the call ends automatically. If you want to keep talking to the doctor, you have to call again.

The minimum required connection is 4G/LTE or a high-speed WiFi connection.

If you access the service through a health plan or social security, you must always call using the pediatric patient’s user account. If you access it through an insurer, the account holder can call and consult about their child.

If you’ve already used all your calls for the month, you’ll have to wait until next month.

Yes, we issue medical certificates and orders for medical procedures (for example, ultrasounds), as long as your service provider has that option enabled.

Only low-complexity and primary-care consultations.

It’s an identification number that depends on the company that provides you with the service.

Sign in with the member number shown on your card.

Sign in with the reference number shown at the top of your policy’s cover page.

Yes. You’ll find your prescriptions in the details of each consultation, in the "Calls" section.

Write to us through the contact form so we can help you.

Write to us through the contact form so we can help you.

Contact a professional of the same specialty again and explain what happened so they can issue a new, appropriate prescription.

Our doctors usually answer in under two minutes. At times of high demand the wait may be longer: please call without hanging up and be patient (in those cases, wait up to 15 minutes). There are doctors available 24 hours a day waiting for your consultation.

Check that you have a good internet connection (WiFi or mobile data). You can try calling over WiFi and then switch to data, or the other way around. The service works properly: you just need an adequate connection. Once you have it, call again; there are doctors available 24 hours a day waiting for your consultation.